Business Continuity and Disaster Prevention

Business Continuity (BC) and Disaster Prevention (DP) are major concerns in today’s business environment. The Smart PBX solution, due to its advanced Hybrid Architecture, provides unparalleled fault tolerance. Servers within the core network are purpose-engineered for multi-level fault tolerance, with multiple, diverse power sources, redundant network connectivity, and redundant connectivity to the Public Switched Telephone Network (PSTN), ensuring no single point of failure exists. Key functions of the system are distributed across multiple redundant aggregators, so in the improbable event of any failure, the Smart PBX seamlessly connects to a redundant server within the hosted core.

In the event of specific/local issues, such as loss of network connectivity or power, which would take a traditional PBX offline, the Smart PBX features hosted on this redundant core infrastructure continue to operate normally. For example, voicemail continues to record caller messages because it is hosted in the core. With the included Voicemail to Email functionality, these messages continue to be emailed to end users, ensuring they are always connected. The Automated Attendant functionality is also hosted within the core voice network. This service controls all customer-specific call routing, whether simple or complex. Entries can be made to provide for ‘offline’ phone numbers, enabling automatic call redirection during local failures. This is transparent to the caller and allows for ‘always on’ voice service; inbound calls are received whether the local PBX is operational or not.